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Session plan accompany amp guide visitors in accordance with the tour itinerary

Session Plan Sector TOURISM SECTOR TRAVELS TOURS Quali ?cation Title TOUR GUIDING SERVICES NC II Unit of Competency ACCOMPANY GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY Module Title ACCOMPANYING GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY Learning Outcomes Upon Completion of this module the trainees must be able to GUIDE TOURIST DELIVER INFORMATION AND COMMENTARIES RESOLVE COMPLAINTS AND OTHER EMERGENCIES PERFORM POST-DEPARTURE ACTIVITIES DEVELOP TOUR GUIDE-TOUR DRIVER WORK RELATIONSHIPS TEAM WORK A Introduction This module will equip the students with a comprehensive knowledge on techniques and best practices in guiding and escorting travelers in their travels locally and abroad It provides a better understanding of the roles of tour guides especially in planning organizing and conducting a tour B Learning Activities LO PERFORM PRE-ARRIVAL CHECKS Learning Content Presentation Practice Feedback Resources Time Identify the Read the following Role Playing Instructor to ? pp - - of responsibilities and a ??Principles and Ethics of compare with ??Principles and roles of a tour guide Tour Guiding ? by Z Cruz answer key Ethics of Tour pp - pp - and Guiding ? by Z Cruz ??Travel Agency ? pp - of Management ? by R Cruz ??Travel Agency pp - to determine Management ? by R the di ?erent types of Cruz tour guides b ??Principles and Ethics of Tour Guiding ? by Z Cruz pp ?? to identify the roles played by a tour guide C Identify and determine changes in the itinerary Read ??Travel Agency Management ? by Mohinder Chand pp ?? to determine process in itinerary development Pay attention to portion on changes in itinerary Oral Examination Examine a sample itinerary Pay attention to the details included in the itinerary Practical Hands On Determine composition and need of the tour group Check and verify ight trip schedules Read ??Principles and Ethics of Tour Guiding ? by Z Cruz pp - Oral Examination Read ??A Practical Guide to Fares and Ticketing ? by Jeanne SemerPurzycki pp - Oral Examination Instructor evaluation recommendation Instructor evaluation recommendation Instructor evaluation recommendation Instructor to compare with answer key Check and verify hotel reservation Demonstrate checking and verifying Role Simulation ight trip schedules Read instructor ? s handout on Hotel Role Simulation Reservation Instructor evaluation recommendation Instructor evaluation recommendation Prepare and secure guide kit cash advance and vouchers Read ??Travel Agency Management ? by Oral Examination R Cruz pp - Instructor evaluation recommendation Identify tour guides' other materials Demonstrate identifying tour guides ? materials Demonstration Instructor evaluation recommendation ? pp - of ??Travel Agency Management ? by Mohinder Chand ? Map ? Guidebooks ? Paper and pen ? pp - of ??Principles and Ethics of Tour Guiding ? by Z Cruz ? pp - of ??A Practical Guide to Fares and Ticketing ? by Jeanne Semer-Purzycki ? sample ight trip schedule ? Directory ? Telephone Cellphone ? Instructor and advance student ? Instructor ? s handout on Hotel Reservation ? Directory ? Telephone Cellphone ? Itinerary ? pp - of ??Travel Agency Management