Remerciez-le!

Remerciez @Admin pour avoir partagé cet document gratuitement, de la manière la plus simple, en partageant sur les réseaux sociaux.

Emma User Guide Version: 2.15.7 Emma User Guide i Contents Getting Started with

Emma User Guide Version: 2.15.7 Emma User Guide i Contents Getting Started with Emma ............. 2 Prerequisites .................................................. 2 Installation ..................................................... 3 Installing Emma............................................ 3 Uninstalling Emma........................................ 4 Start and registration ..................................... 4 Starting Emma............................................. 4 Register........................................................ 4 Log in.......................................................... 5 Forgotten Password..................................... 6 Changing Password..................................... 6 Changing the Proxy Settings........................ 7 Updating User Data..................................... 7 Network connections ..................................... 7 Working Online/Offline.................................. 7 Enabling peer-to-peer (P2P)......................... 7 Changing the Proxy Setting.......................... 8 Help Information ............................................ 8 About Emma................................................ 8 About the User Guide.................................. 8 About the FAQ............................................. 9 Updating Emma ............................................ 9 Understanding the Work Area ....... 10 Work Area ................................................... 10 Changing the Work Area ............................. 10 Moving Frame Boundaries.......................... 10 Changing to a Side By Side layout............. 11 Changing to a Compact layout................... 11 Changing to a Moveable layout.................. 12 Hiding Parts of the Work Area.................... 12 Information stored when Emma is closed ..... 12 Connectors ..................................... 14 Connector Overview .................................... 14 Connector Details ........................................ 15 Connecting a Connector .............................. 15 Deregistering a Connector.......................... 16 Renaming a Connector.............................. 16 USB (DCU-65, EC700, EC200) .................... 16 Services .......................................... 18 Service Details ............................................. 18 Service List .................................................. 18 Sorting the Service List.............................. 18 Changing Columns in the Service List......... 18 Filtering the Service List............................. 19 Service Information..................................... 19 Service Types............................................ 19 Running a Service ....................................... 21 Managing Local Services ............................. 21 Downloading Services ................................. 22 Aspects of large files ................................... 22 Security ........................................... 24 USB Activation dongle ................................. 24 Installing Software for Activation Dongle...... 24 Getting a New PIN code............................ 24 Testing the Activation Dongle..................... 24 Tutorials .......................................... 25 Flashing Devices .......................................... 25 Customizing Devices ................................... 25 Running a Customize Service..................... 25 Running an Activation Service.................... 26 Running a Service Exchange Unit (DPY/Z) Service....................................................... 27 Parallel Flashing of Devices .......................... 27 ITP/Test ....................................................... 28 Getting an USB Device Back to Normal...... 28 Troubleshooting ............................. 29 Recommendations for Successful Use of Emma ..................................................................... 29 Log in Problems .......................................... 29 Identification Problems ................................. 29 Service Problems ........................................ 29 Activation Dongle Problems ......................... 30 Removing USB Devices ............................... 31 Removing a USB Device............................ 31 Automatic Removal of Unused USB Devices...................................................... 31 Support ........................................... 32 Support Functions ....................................... 32 Reporting an Error ....................................... 32 Finding the Emma Log File .......................... 32 Emma Log Level ......................................... 32 Emma User Guide 2 Getting Started with Emma Emma is a Sony Mobile application used for updating, customizing and activating phones, tablets, and accessories. These operations are performed in services that are run in Emma. There are two different start modes for devices: • Flash mode - this is used when "flashing" i.e. updating or customizing a device and for activation of some device models. To set a USB device in flash mode you power it off and then press and hold the Volume Down button (or equivalent) while you connect the device to the USB cable. • Phone mode - this is used when activating some phone models. The phone is usually powered on before you connect it to the USB cable. For more specific instructions please see the device documentation. You connect the devices to your computer through different types of connectors (USB cable) depending on the device model and working environment. You need a user name and password to be able to use the application. Prerequisites Administrator You must be administrator on your computer to be able to install and run Emma. Operating Systems The following operating systems are supported by Emma: • Windows Vista SP2 32/64-bit • Windows 7 SP1 32/64-bit • Windows 8/8.1 32/64-bit Other Hardware Required hardware for using Emma: • One or more of the following connectors/cables: USB (DCU-65 FastPort, EC700 Micro USB Cable, EC200 Mini USB Cable). Emma User Guide 3 • A USB Activation Dongle for activation services. Note: We recommend that the USB cables are connected directly to the computers USB sockets. If a hub is used, it should be a good quality USB 2.0 hub, with external power supply. PC Recommendations Required PC hardware for using Emma. Requirement PC Hardware Recommended for single flash 2.0 GHz processor 2 GB RAM Recommended for multiflash 2.5 GHz processor 4 GB RAM Note: If you do not follow the recommendations Sony Mobile can not guarantee the functionality. Parallel Flashing Recommendations You can flash up to ten devices at the same time depending on hardware. User Types Depending on what user level you are on you will have different needs on hardware and performance. User type Services per day Example Low volume < 1 Single user Medium volume < 10 Service center High volume > 10 HVC (High Volume Center) Internet Bandwidth Recommendations To guarantee communication with the Emma server a recommended Internet bandwidth has been estimated below. If you do not follow the recommendations Sony Mobile can not guarantee the functionality. User type Recommended Internet Bandwidth Low volume 1.0 Mbps (available capacity) Medium volume 4.0 Mbps (available capacity) High volume 10 Mbps (available capacity) Installation Installing Emma Before you can use Emma you need to download and install it on your computer. 1. Go to http://software.sonymobile.com/emma/ . 2. Click Download Emma. Emma User Guide 4 3. In the File Download window, click Save. 4. Choose where to save the file. 5. Wait for the download to finish. 6. Browse to where you downloaded Emma. 7. Double click the Emma Setup file. If you see the Internet Explorer - Security window, click Run. 8. Choose the language you want to use during the installation. Click OK. 9. In the Emma Setup window, choose the path where you want Emma to be installed (you should use the default path to simplify support and troubleshooting). Make sure there is no existing Emma installation in the path you choose. Click Install. 10. Wait for the installation to finish. 11. In the Emma Setup window, click Finish. Note: Additional components may be installed as Emma starts up. Uninstalling Emma If you do not want to have Emma on your computer you can uninstall it. 1. Find Emma in Add or Remove Programs or Programs and Features (in Control Panel) and select uninstall.. 2. In the Emma Uninstall window, click Yes. Start and registration Starting Emma After you have installed Emma you can start the application. 1. In Windows, start from start menu or start screen. 2. Wait for the application to start. 3. The Log in window is shown. To start using Emma you need to log in. If you are a new user you must first register. If you use a proxy server to access Internet you may need to change your proxy settings. Emma User Guide 5 Register You must have Internet access to register as an Emma user. 1. In the Login window, click New user registration. 2. In the New User Registration window, enter your information in the fields. You can get help with the different fields by placing the cursor over a field. There are some mandatory fields that have to be filled out correctly. These are marked with a grey round check box and when a field is correctly entered the round check box will turn green. 3. Click Submit (you can not do this until all mandatory fields are filled out correctly). If something is wrong with the registration an error message is shown. In that case, click OK to return to the Login window and if possible start again on step 1. 4. In the Emma Information window that says Registration successful, click OK. A Regional Emma administrator need to accept and activate your account (takes about a week). You will get a notification email when the account has been activated. Then you can login. For internal users see the Emma Team site. Log in Emma will first try to log in on the server, but if no server connection is available local log in will be attempted. Local log in will only work if you have logged in on the server before. 1. In the Log in window, enter your user name and password in the fields. 2. Click Login. 3. Wait for the application to start. If something is wrong with the log in an error message is shown. Try to follow the suggestions. Click OK. In case the following dialog occurs, please reboot your computer. The reboot will ensure that the drivers not fully installed will be installed. Emma won’t start until the drivers are correctly installed. Emma User Guide 6 In case the following dialog appears a driver was not correctly installed (a reboot won’t fix this) and you will need to do this installation manually, please see the Emma web site for further details about Root hub filter drivers. Forgotten Password If you forget your password you can apply for a new one to be sent to your e-mail address. You must be online to get a new password. 1. In the Log in window, click Get new password. 2. In the Get new password window, enter your user name and e-mail address. 3. Click OK. 4. An information window tells you uploads/s1/ emma-user-guide.pdf