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The Guide to the HAP Standard Humanitarian Accountability and Quality Managemen

The Guide to the HAP Standard Humanitarian Accountability and Quality Management HAP contact details and members Contact details HAP International Maison Internationale de l’Environnement 2 Chemin Balexert 7–9 CH-1219 Châtelaine Geneva, Switzerland Tel: +41 22 788 1641 E-mail: secretariat@hapinternational.org Website: www.hapinternational.org HAP Members (at time of publication) Australian Council for International Development; ACTED, CAFOD; CARE International; Christian Aid; Concern Worldwide, Danish Church Aid; Danish Refugee Council; Medical Aid for Palestinians; Medair; MERCY Malaysia; Norwegian Refugee Council;Office Africain pour le Développement et la Coopération; Oxfam GB; Save the Children UK; Tearfund UK;Women’s Commission for Refugee Women and Children; World Vision International Associate Members DANIDA; DFID; MANGO; SIDA [Note: these members are correct at time of publication] Oxfam GB Oxfam GB, founded in 1942, is a development, humanitarian, and campaigning agency dedicated to finding lasting solutions to poverty and suffering around the world. Oxfam believes that every human being is entitled to a life of dignity and opportunity, and it works with others worldwide to make this become a reality. From its base in Oxford in the United Kingdom, Oxfam GB publishes and distributes a wide range of books and other resource materials for development and relief workers, researchers and campaigners, schools and colleges, and the general public, as part of its programme of advocacy, education, and communications. Oxfam GB is a member of Oxfam International, a confederation of 13 agencies of diverse cultures and languages,which share a commitment to working for an end to injustice and poverty – both in long-term development work and at times of crisis. For further information about Oxfam’s publishing, and online ordering, visit www.oxfam.org.uk/publications For information about Oxfam’s development, advocacy, and humanitarian relief work around the world, visit www.oxfam.org.uk The Guide to the HAP Standard Humanitarian Accountability and Quality Management First published by Oxfam GB for HAP International in 2008 © HAP International 2008 The Guide to the HAP Standard: Humanitarian Accountability and Quality Management is published by Oxfam GB for HAP International as a contribution to improving humanitarian response. The views expressed are those of HAP International and are not necessarily endorsed by Oxfam GB. ISBN 978-0-85598-600-1 A catalogue record for this publication is available from the British Library. All rights reserved. Reproduction, copy, transmission, or translation of any part of this publication may be made only under the following conditions: • with the prior written permission of the publisher; or • with a licence from the Copyright Licensing Agency Ltd., 90 Tottenham Court Road, London W1P 9HE, UK, or from another national licensing agency; or • for quotation in a review of the work; or • under the terms set out below. This publication is copyright, but may be reproduced by any method without fee for teaching purposes, but not for resale. Formal permission is required for all such uses, but normally will be granted immediately. For copying in any other circumstances, or for re-use in other publications, or for translation or adaptation, prior written permission must be obtained from the publisher, and a fee may be payable. The information in this publication is correct at the time of going to press. Available from: BEBC Distribution, PO Box 1496, Parkstone, Dorset, BH12 3YD, UK tel: +44 (0)1202 712933; fax: +44 (0)1202 712930; email: oxfam@bebc.co.uk USA: Stylus Publishing LLC, PO Box 605, Herndon,VA 20172-0605, USA tel: +1 (0)703 661 1581; fax: +1 (0)703 661 1547; email: styluspub@aol.com For details of local agents and representatives in other countries, consult our website: www.oxfam.org.uk/publications or contact Oxfam Publishing, Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK tel:+44 (0) 1865 472255; fax: (0) 1865 472393; email: publish@oxfam.org.uk Our website contains a fully searchable database of all our titles, and facilities for secure on-line ordering. Published by Oxfam GB, Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK Printed by Information Press, Eynsham. Inners printed on recycled paper made from 100% post-consumer waste. Cover printed on FSC-accredited 75% recycled paper. Oxfam GB is a registered charity, no. 202 918, and is a member of Oxfam International. v What is this Guide for? vi Part I: Introduction 1 1 Accountability: ‘the responsible use of power’ 2 Part II: Meeting the requirements of the HAP Standard 11 2 Qualifying norms for Certification 12 3 The Humanitarian Accountability Covenant 30 4 Benchmarks for the HAP Standard 42 Part III: The HAP Certification Scheme 95 5 What is the scheme and how does it work? 96 Annex 1: Full text of the HAP Standard 115 Annex 2: Acronyms and glossary 141 Annex 3: Tools 153 Annex 4: Quality and accountability initiatives 224 Annex 5: Acknowledgements 228 Index 234 Contents vi This Guide is a companion to the HAP Humanitarian Accountability and Quality Management Standard (2007), the full text of which is attached as Annex 1. The Guide follows the structure and format of the HAP Standard for ease of reference. It is aimed at the leaders, managers, and staff of humanitarian agencies that wish to improve the performance of their organisation, at those interested in assessing the case for seeking humanitarian quality assurance certification by HAP,and at those with responsibility for achieving compliance with the requirements of the HAP Standard.It will also be of relevance to individuals and organisations with a general interest in accountability. The Guide explains: • The HAP Humanitarian Accountability and Quality Management Standard (2007) • How agencies can meet the Standard • How agencies can make an application for Certification • How agencies will be assessed against the Standard in the HAP Certification process. The Guide consists of the following parts: What is this Guide for? Part I Introduction The introduction explains how the HAP Standard and Certification scheme are new steps that both build upon and strengthen well- established and widely recognised good practices of humanitarian action. It discusses: 1.Accountability:‘the responsible use of power’ • Too many humanitarian standards? • How were the HAP Standard and Certification system developed? • HAP Standard: urgent corrective procedure. • Survivors, beneficiaries, claimants, clients, or customers? Part II Meeting the requirements of the HAP Standard The first part of the Guide examines each component of the Standard, explains why it is important, how an organisation can meet these requirements, and how it will be measured in a Certification audit. It covers: 2. Qualifying norms for Certification This chapter examines HAP’s four ‘qualifying norms’ ,the prerequisites that an agency must meet before it can apply for HAP Certification. These are: • A formal committment to humanitarian impartiality • Not-for-profit status • Demonstrated financial integrity • A publicly available humanitarian accountability framework. 3. The Humanitarian Accountability Covenant This section examines the Humanitarian Accountability Covenant, the part of the Standard that is concerned with practical challenges often experienced when putting humanitarian principles into practice. The four elements of the Covenant which merit further explanation and advice concerning compliance and assessment are: • Principles for Humanitarian Action including non-compliance exoneration vii What is this Guide for? • Declaration of additional interests • Working with humanitarian partners. 4. Benchmarks for the HAP Standard This section examines the six benchmarks that an agency must meet if it is to comply with the Standard and succeed in achieving Certification. Advice on ‘good practice’ to help agencies align their management systems to the Standard accompanies each bench- mark. The six benchmarks cover: • Humanitarian quality management systems • Information provision to stakeholders • Beneficiary participation and informed consent • Staff competencies • Complaints-handling mechanisms • Learning and continual improvement. Part III The HAP Certification Scheme This part of the Guide explains what the Certification process is, how to make an application for Certification,what documents need to be submitted, and the likely resource requirements for meeting the Standard. Annexes 1. Full text of the HAP Humanitarian Accountability and Quality Management Standard(2007) 2. Acronyms and glossary 3. Tools: a variety of practical tools for those wishing to enhance their management systems and bring them up to a level that meets the HAP Standard 4. Quality and accountability initiatives 5. Acknowledgements. The Guide to the HAP Standard viii Supplementary information on the HAP website Additional materials to be used in conjunction with the Guide and the Standard are available on the HAP website at: www.hapinternational.org. The Guide itself is available from: www.oxfam.org.uk/publications. Those seeking further guidance are welcome to write to the HAP Secretariat at: secretariat@hapinternational.org. What is this Guide for? ix The Guide to the HAP Standard x Part I: Introduction 1. Accountability: ‘the responsible use of power’ 2 Too many humanitarian standards? 5 How were the HAP Standard and Certification Scheme developed? 6 HAP Standard: urgent corrective procedure 7 Nomenclature: beneficiaries or survivors? 8 1 1. Accountability: ‘the responsible use of power’ I succeeded in getting together a certain number of women who helped as best they could to aid the wounded. It was not a matter of amputa- tions or operations of any kind.But food,and above all drink,had to be taken around to men dying of hunger and thirst; then their wounds could be dressed and their bodies uploads/Management/ hap-guide.pdf