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Session Plan Sector: TOURISM SECTOR (TRAVELS & TOURS) Qualification Title: TOUR

Session Plan Sector: TOURISM SECTOR (TRAVELS & TOURS) Qualification Title: TOUR GUIDING SERVICES NC II Unit of Competency: ACCOMPANY & GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY Module Title: ACCOMPANYING & GUIDING VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY Learning Outcomes Upon Completion of this module the trainees must be able to: 1. GUIDE TOURIST 2. DELIVER INFORMATION AND COMMENTARIES 3. RESOLVE COMPLAINTS AND OTHER EMERGENCIES 4. PERFORM POST-DEPARTURE ACTIVITIES 5. DEVELOP TOUR GUIDE-TOUR DRIVER WORK RELATIONSHIPS (TEAM WORK) A. Introduction: This module will equip the students with a comprehensive knowledge on techniques and best practices in guiding and escorting travelers in their travels locally and abroad. It provides a better understanding of the roles of tour guides especially in planning, organizing and conducting a tour. B. Learning Activities LO 1 : PERFORM PRE-ARRIVAL CHECKS Learning Content Presentation Practice Feedback Resources Time 1. Identify the responsibilities and roles of a tour guide Read the following: a. “Principles and Ethics of Tour Guiding” by Z. Cruz pp.1-13, pp.52-54 and “Travel Agency Management” by R. Cruz pp. 188-190 to determine the different types of tour guides b. “Principles and Ethics of Tour Guiding” by Z. Cruz pp. 39 – 47 to identify the roles played by a tour guide Role Playing Instructor to compare with answer key pp. 1-13, 39-47 of “Principles and Ethics of Tour Guiding” by Z. Cruz pp. 188-189 of “Travel Agency Management” by R. Cruz 2. Identify and determine changes in the itinerary Read “Travel Agency Management” by Mohinder Chand pp.50 – 62 to determine process in itinerary development. Pay attention to portion on changes in itinerary Examine a sample itinerary. Pay attention to the details included in the itinerary Oral Examination Practical Hands On Instructor evaluation & recommendation Instructor evaluation & recommendation pp. 50-62 of “Travel Agency Management” by Mohinder Chand Map Guidebooks Paper and pen 3. Determine composition and need of the tour group Read “Principles and Ethics of Tour Guiding” by Z. Cruz pp. 23-37 Oral Examination Instructor evaluation & recommendation pp. 23-37 of “Principles and Ethics of Tour Guiding” by Z. Cruz 4. Check and verify flight/trip schedules Read “A Practical Guide to Fares and Ticketing” by Jeanne Semer- Purzycki pp.79-86 Demonstrate checking and verifying flight/trip schedules Oral Examination Role Simulation Instructor to compare with answer key Instructor evaluation & recommendation  pp. 79-86 of “A Practical Guide to Fares and Ticketing” by Jeanne Semer-Purzycki  sample flight/trip schedule  Directory  Telephone/Cellphone  Instructor and advance student 5. Check and verify hotel reservation Read instructor’s handout on Hotel Reservation Role Simulation Instructor evaluation & recommendation  Instructor’s handout on Hotel Reservation  Directory  Telephone/Cellphone  Itinerary 6. Prepare and secure guide kit, cash advance and vouchers Read “Travel Agency Management” by R. Cruz pp.196-211 Oral Examination Instructor evaluation & recommendation  pp.196-211 of “Travel Agency Management” by R. Cruz  Guide kit  Sample Cash Advance forms  Sample Voucher form 7. Identify tour guides' other materials Demonstrate identifying tour guides’ materials Demonstration Instructor evaluation & recommendation  Map  Compass  Camera  Cellphone  Banner LO 2 : GUIDE TOURIST Learning Content Presentation Practice Feedback Resources Time 1. Welcome and Conduct (en route) 2. Hotel Briefing and Check-in 3. Assist in Hotel Check- out 4. Send-Off Assistance 5. Verify number and board tourist 6. Present Days activities and commentaries LO 3 : DELIVER INFORMATION AND COMMENTARIES Learning Content Presentation Practice Feedback Resources Time 1. Identify and apply skills in delivering information and commentaries Read the following: a. “Principles and Ethics of Tour Guiding” by Z. Cruz pp.87-99. Pay attention to skills of a tour guide b. Instructional Handouts about Presentation Skills Demonstrate delivering information and commentaries Oral Examination/ Demonstration Role Simulation Instructor evaluation & recommendation Instructor evaluation & recommendation pp.87-99 of “Principles and Ethics of Tour Guiding” by Z. Cruz Presentation Skills Handouts Simulation Room Mock Travelers/ Tourists LO 4 : RESOLVE COMPLAINTS AND OTHER EMERGENCIES Learning Content Presentation Practice Feedback Resources Time 1. Determine nature of complaints and concerns 2. Identify Stress and Abnormal Situation and how to handle them 3. Enumerate steps in identifying solutions for abnormal situations LO 5 : PERFORM POST-DEPARTURE ACTIVITIES Learning Content Presentation Practice Feedback Resources Time 1. Identify process for proper liquidation and remittance of cash advances and collections 2. Create written report on Critical Incidents during tours LO 6 : DEVELOP TOUR GUIDE-TOUR DRIVER WORK RELATIONSHIPS (TEAM WORK) Learning Content Presentation Practice Feedback Resources Time 1. Identify the procedure in using a PA system and microphone on a bus. 2. Determine steps in proper coordination C. Assessment Plan Competency should be assessed through: 1. Interview 2. Simulated or actual demonstration (mock tour) 3. Observation D. Teacher’s Self-Reflection of the Session Prepared by: MONA LUISA C. DE GUZMAN Instructor uploads/Management/ session-plan-accompany-amp-guide-visitors-in-accordance-with-the-tour-itinerary.pdf